Policies

Please read these policies prior to making a reservation. They contain very important information regarding payment and cancellations!

  • Prepayment is required at the time the reservation is made. Prepayment will be charged to the credit card on file at the time of the written confirmation of the reservation. A cancellation fee of $25 or 10% (whichever is greater) is charged for ALL cancellations, without exception. Please contact us for details prior to making a reservation!
  • Cancellations/Refunds: A cancellation fee of $25 or 10% (whichever is greater) is charged for ALL cancellations, without exception. If cancellation occurs LESS than 14 days (21 days for holidays and/or special events) prior to the day of arrival, the cancellation fee equals 100% of the rate and therefore, NO refund will be issued. There are no exceptions to this policy. Reservations canceled LESS than 14/21 days before the scheduled date of arrival are NON-REFUNDABLE. “No-Show” guests and “Early Departures” are considered cancellations within the non-refundable period.
  • Deposit: No Security Deposit. We reserve the right to hold guests liable for any damages caused in, on or around premises during their stay, including but not limited to bedding, mattresses, furniture, etc. A non-refundable cleaning fee of $100 will be charged if the cottage needs excessive cleaning after check-out.
  • Check-In/Out: Check-in is after 3 p.m. Check out is 11 a.m.
  • Late Arrival: You MUST notify us if you will arrive later than 8:00 p.m.
  • Children are welcome. We ask our guests to please monitor their children so that a pleasant environment is maintained for all.
  • Cleaning: No Cleaning Fee; Maid Service Upon Request ($50 per service)
  • Both guest suites are NON-SMOKING and NON-PET. A $200.00 cleaning fee will be charged to the credit card of guests who smoke, bring in pets, or allow pets or smoking in our guest suites!
  • Tax: Ferndale charges a transient occupancy tax of 8%, which is not included in the published rates.
  • Lost Keys: There is a $35 fee for lost keys.